Member Experience: Genuine Connections; Building Relationships with Members

Member Experience: Genuine Connections; Building Relationships with Members

Most of you are probably familiar with the quote “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Attributed to Maya Angelou' This quote is particularly relevant to member experience and sales personnel as they understand that success in sales is all about making genuine connections. If you just throw product/service features at a member, you’ll probably not have great success. Members first need to feel and know that you’ve got their backs! 

In this Tips in 60 Webinar we take a look at best practices for relationship building with a focus on:

  • How to add small talk as a strategic tool in your sales toolkit
  • Recognise verbal and non-verbal green, yellow and red lights
  • Respond appropriately to body language for greater connections with members
  • How to show that you CARE


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Course Registration Details

Course date 03-13-2024 10:00 am
Course End Date 03-13-2024 11:00 am

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Contact Us

Barbados Co-operative & Credit Union League Ltd.
1st Floor, Patrick E. McDonald Building
Upper Collymore Rock, St. Michael, Barbados

Tel: 246-429-7075
Fax: 246-436-5848

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